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Customer Experience

Every customer touchpoint, connected to your SAP core.

From marketing to sales, commerce and service: we design and deliver customer experience on SAP Customer Experience – and extend the standard with our own add-ons where it pays off. 
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Full service

along the whole customer journey – marketing to service 

SAP CX

Commerce, Sales, Service and Marketing Cloud – one partner

Own add-ons

e.g. mydox® for spare-parts management

B2B focus

manufacturing, engineering and wholesale

One view of the customer – from the first campaign to the hundredth spare part

 The customer journey 

01 · ATTRACT

Marketing

Personalised campaigns built on clean customer data.

02 · SELL

Sales

CRM and quoting that know your products and prices.

03 · ORDER

Commerce

B2B shops and portals your customers actually use.

04 · SERVE

Service

Field service, self-service and spare parts – fast.

What we deliver

 Topics & solutions 

Smart Commerce

B2B e-commerce on SAP Commerce Cloud, including CPQ – configure, price and quote complex products in one flow. 

Smart Sales

CRM on SAP Sales Cloud: pipeline, accounts and quotes in one place, fully integrated with SAP S/4HANA. 

Smart Service

Service management and field service on SAP Service Cloud – from ticket to technician to invoice. 

Smart Marketing

Customer data and personalised, automated campaigns that turn interest into qualified demand. 

Customer & service portals

Self-service around the clock: orders, documents, installed base and spare parts – with mydox® as an add-on. 

Entry-level packages

Fixed scope, fixed timeline: get a first CX use case live quickly and grow from there. 
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Why CX and ERP belong together

Quote to cash without breaks.

Because we implement both your ERP and your CX solutions, prices, availability, orders and service history come from one data model. Your customers see the same truth as your back office.

Our SAP transformation approach

Industries

Mechanical & plant engineering

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Metal & plastics processing

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High-tech

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Wholesale

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Construction & building suppliers

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Commerce · Agriculture

Saatbau Linz: closer to customers and dealers

An e-commerce portal that brings customers and dealers onto one digital channel.

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Portal · Machinery

Lindauer DORNIER: spare-parts management, reinvented

 A customer portal with mydox® that makes finding and ordering the right part simple. 

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Portal · Manufacturing

Rational: one global customer portal

Equipment configurations and worldwide spare-parts orders through a single central portal. 

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Where does your customer journey break today?

Bring us one process – quoting, ordering or service – and we'll show you what good looks like on SAP. 

Book a CX session